FAQ from TheLoops AI for CX: Actionable Insights & Trends
What is TheLoops AI for CX?
TheLoops AI for CX is an all-in-one intelligent platform that leverages AI to provide actionable insights and trends for CX teams. By analyzing support data and delivering real-time predictions, sentiment analysis, and more, it enables companies to improve cost savings and enhance customer retention.
How to use TheLoops AI for CX?
Using TheLoops AI for CX is simple and efficient. Start by connecting your support data to the platform, which only takes an hour. Once connected, you gain access to various AI-assisted features such as agent quality monitoring, prediction of escalations, intelligent collaboration, and real-time operations visibility. The platform is designed to be user-friendly, eliminating the need for a data engineer.
Can I use TheLoops with my existing support data?
Yes, TheLoops can be connected to your support data within just 1 hour.
Does TheLoops require a data engineer?
No, TheLoops is designed to be user-friendly and does not require a data engineer.
How does TheLoops predict escalations?
TheLoops analyzes support data and identifies at-risk tickets before they escalate, enabling proactive support.
Which platforms does TheLoops integrate with for collaboration?
TheLoops integrates with Slack, Jira, Gainsight, and Product Board for easy collaboration across different teams.
Can TheLoops provide real-time operations visibility?
Yes, TheLoops provides AI-driven, actionable insights in real-time through powerful dashboards, customer scores, and automated workflows.
Is TheLoops secure and compliant with privacy laws?
Yes, TheLoops is SOC 2 Type 2 certified, GDPR compliant, and adheres to HIPAA framework for data security and privacy.