FAQ from RealFeedback
What is RealFeedback?
RealFeedback is an AI-powered chatbot that captures instant user insights, enabling businesses to continuously improve their websites. By gathering meaningful feedback in real time, companies can create better user experiences, boost customer satisfaction, and accelerate business growth.
How to use RealFeedback?
Using RealFeedback is easy. Embed a single script tag into your site, and the chatbot will start engaging with visitors immediately. It encourages users to share their experiences, and the AI analyzes these conversations to generate insights that help businesses refine their websites and enhance customer satisfaction.
How does RealFeedback’s AI handle conversations?
The AI chatbot uses information provided by the website owner to ask relevant questions and automatically follows up to gather deeper insights. It ensures the conversation stays on track, moderating interactions in real time to prevent misuse or irrelevant responses.
How are conversations processed by RealFeedback?
After a conversation concludes, RealFeedback’s AI summarizes the discussion into a concise report. It highlights key points and assigns an estimated satisfaction score, helping businesses quickly understand customer sentiment and focus on areas for improvement.
What technologies does RealFeedback support?
RealFeedback is platform-agnostic, meaning it works with any website. Its seamless integration ensures compatibility with different site architectures without the need for complex coding.
What integrations are available with RealFeedback?
RealFeedback can be added to any website with a simple script tag. A detailed step-by-step guide is provided to assist with integration, and the RealFeedback support team is available to help resolve any issues that arise during setup.
What conversation limits are included in each plan?
The Free Plan includes up to 100 monthly conversations, the Start-up Plan offers 1,000 conversations, and the Professional Plan provides unlimited interactions to support growing business needs.
What happens if the conversation limit is exceeded?
If your plan’s monthly conversation limit is reached, RealFeedback will pause feedback collection for the remainder of the month. However, access to your dashboard remains unaffected, and data collection will automatically resume at the beginning of the next month.